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Intercultural training in the workplace
Training on-the-job
The target groups are multi-cultural teams with obvious or hidden conflicts.
The aims of supporting and supervising multi-cultural teams is to raise awareness of their own culture-specific behaviour and to focus on potential synergies and draw up goals.
The objective is to demonstrate to multi-cultural team members the possibilities for more efficient interaction with their international colleagues.
Typical on-the-job cross cultural training courses
- The coach as facilitator
The coach is the facilitator. The facilitator is not there to provide solutions but to help team members optimise their interaction.
- Introduction
We analyse the initial situation together with the company's HR development team. Conflicts in international teams are put down to cross cultural misunderstandings or suspected culture-based behaviour differences.
It is important for the team members to accept the measures.
Our coach accompanies the team in its everyday work, so that he or she can get a detailed picture of the team's environment in terms of work and responsibilities. We gain an impression of the team's relational dynamics via a preliminary conversation.
- Recording
Times are agreed with the team when its daily activities can be videoed. These recordings serve as a basis for the actual coaching sessions.
- Initial analysis of the recordings
Without team members. The coach builds hypotheses concerning the team's interaction.
- Where there are culture-specific communication forms (verbal, para-verbal, non-verbal, etc.); how the interactions take place
- Analysis of the strengths and weaknesses of the individual team members
- Critical incidents
- Common norms
- Group analytical phase
Team members analyse the specifics of their interactions by means of strategic questioning by the coach. The coach provides the theoretical tools.
- Joint agreement of goals
- Possibilities to prevent conflict
- Establishment of synergy goals
- Goals are agreed transparently
- Stages in implementation
Important: The objective is not to impede conflict but to learn how to integrate it. The main aim is not consensus at any cost but to raise awareness and increase acceptance of cultural differences.
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